Q1. How does a BLE Tag Work?
Ardi’s BLE Smart Tag can work with Ardi’s iOS App. The App communicates with one or more Bluetooth 4.0 tags for losing prevention or electronic leashing. Apply each tag to valuables or love one. When your Smart Device and BLE Tag’s separation is over security zone. Your iOS device will alert you and you can take action to protect your thing.

Q2. What types of bluetooth device can be supported by Ardi BLE Tag App?
HiProx Multi can run on iOS devices that support Bluetooth 4.0. ex. iPhone 4S, iPhone 5/5c/5s, New iPad, iPad mini, iPod touch 5, iPad Air, etc. Requires iOS 6.1.3 or later.

Q3. Can I connect to more than one BLE Tag at a time?
Yes. HiProx Multi App can connection up to 4 BLE tags on your iOS App.

Q4. What is the working range?
The range is approximately 90 feet or 30 meters in the open area.
Ranges can vary dramatically based on environmental factors.
(In the noise environment, i.e. WiFi activities /2.4GHz active devices or physical barriers)

Q5. What are the ranges of the alert range?
Operational alert range is about 6~50 feet or 2~15m depending on the environment.
Ardi’s BLE Tag has been designed to react to the environment that it is in, based on the perceived risk. For example, if you are in a room full of many people or obstructions and cannot directly see your tagged item, then Ardi’s BLE Tag security zone will be tighter than if there were no people or obstructions in the same room. The ranges are therefore only guidelines and can also vary between handsets.

Q6. How’s the battery life in each Tag last?
The battery life is up to six months, but it depends on the tag alarm frequency and each battery factory quality. When the battery gets low, the battery low indicator will remind you. Please replace the battery CR2016 to your devices. When you see a low battery notification, replace the battery immediately to avoid loss of function.

Q7. Can I use other Bluetooth devices on my mobile while using Ardi’s BLE device, such as my headset?
Yes. Ardi’s BLE device won’t interfere with other Bluetooth devices.

Q8. How can I find my iOS device?
Press and Release BLE tag 'FindMe' button will generate ”FindMe Request” from that Device.
Your iOS device will issue alert sound continuously. Press and Release Device FindMe button to stop this request.

Q9. How do I change a range alarm?
To set the alert distance, use the sliding Range Alarm Threshold bar towards the bottom of the menu to the desired sensitivity level - Near or Far, up to a maximum of 50ft (15m). All distances are approximate.

Q10. Will HiProx Multi App run in the background on my iOS device?
Yes, HiProx Multi App will run in the background.
For iOS: If the FindMe function doesn’t work in background mode, please follow the steps to do the setting, or see the Troubleshooting video to solve this problem.
Go to Settings > Privacy > Bluetooth Sharing > HiProx Multi > Switch to ON.

Q11. I can't connect to my BLE tag. What is the reason for this?
There are several reasons why your BLE tag is not connected. Please try the following:
If you try to discover a device or once the battery had been removed, but cannot find it, this usually indicates that there is a existing bond information. Locate and remove existing bond information from your iOS device and from Bluetooth Setting to "Forget device". You may need to shutdown iOS device to clean holding information completely.

a. You can remove device permanently by tapping the red REMOVE button from the Device Setting Menu Screen (Figure 1). The message ”Are you sure you want to delete the paired tag?” will appear.
b. To delete this device select YES. The screen will revert back to the main Device Setting Menu at which point you will be prompted by the red DELETE button (Figure 2). By tapping DELETE you will be informed ”This tag has been removed from paired device list”. Please go to Bluetooth setting on your iOS device to forget this tag” (Figure 3).
c. To complete the deletion. Please go to your iOS Device Settings menu and select ”Bluetooth”. Select the name of the device you want to remove and choose ”Forget this device”.
d. Remove battery from device and re-install to re-start pairing process.

Remove Tag

Q12. What's the best way to change a security zone?
Make sure that you're standing in close proximity to your tagged item when changing security zone to be certain the two devices are able to communicate. This should especially be done when changing the security zone from a low risk to a higher risk setting. Always make sure that you wait for the BLE to beep (and flash) to confirm that the new security zone has been set. This is particularly important when changing the security zone from high risk to low risk, as if the zone has not been properly set then BLE Tag will alarm.

Q13. Does my mobile device need to have the Bluetooth enabled for the BLE tag to function?
The BLE tag always requires that Bluetooth is enabled on your BLE device. It uses Bluetooth communication to link to your BLE device.

Q14. Will the range at which the BLE Tag functions change depending on the environment?
It will vary depending on the amount of objects, both moving and static that is in the environment. This is because objects absorb some of the Bluetooth signal as it passes through them.

Q15. If I buy multiple BLE Tags and place them onto various objects, how do I know which one is which?
Each BLE Tag come with a code number that make it uniuqe, and you can name each Tag on your APP.