How does Luggage Tracker device work?
Luggage Tracker is based on digital 2.4GHz RF (radio frequency) technology. Both Base unit and Tag units have been paired to each other in factory. The Luggage Tracker uses the RF signal strengthens to identify each other and provide direction reference. The Luggage Tracker can provide loss prevention and direction finding service for you. When Base unit and Tag is out of presetting range, both units will generate alert sound to remind you. The Luggage Tracker can use LED level (visual) and sound level to guide to the right direction of the run-away units.

How does the search function work?
When a tagged item is misplaced, you can use the Base unit to search for it, if it is within a 328 ft / 120 m (line of sight) radius. Try this first in an open area (e.g. large room,or in your yard).
One Tag unit only: To search the Tag unit, please press the "Search button 1" on the Base unit once.
Two Tag units: To search the Tag unit 1, please press the "Search button 1" on the Base unit once.
To search the Luggage unit 2, please press the "Search button 2" on the Base unit once.
Once you press the "Search button" on the Base unit, the signal status, right and left LED on the Parent’s unit will start to blink (which tells you the Base unit is linking to the kid's unit now). Same as the signal strength LEDs on the Parent’s unit, which indicates distance, will start to blink at the same time. After you press the search button, sway the parent unit at a slow speed from your right side to left side, then reverse from left side to right side twice to collect signal strength from all directions. After second you sway, the parent unit to the correct direction, both (left and right) status LEDs will be lit and start blinking. You can move forward to search for your kid now.
The closer the distance is between the Base unit and the Tag unit, more signal strength LED lights are lit and the melody on the Parent’s unit will become more rapid. Contrarily, less LED lights are lit and the melody on the Parent’s unit becomes slower. Press the "Search button" on the Base unit again to stop searching.
Search Tip:
a.) While searching, always place the Base unit in front of your chest and turn around your body slowly to find the correct direction. If you point at the correct direction, both status LEDs will be lit and blinking.
b.) If the distance between the Base unit and the Tag unit is out of detectable range, the Base unit beeps every second to remind you.
c.) Press the "Search button" on the Base unit again to stop searching.
d.) While searching, the Base unit makes low beep sounds every second. This can assist you in finding its position by tracking the sound when the Base unit and the Tag unit are nearby.(Suggestion: Press once the Mute button on the Base unit to turn off the sound)

How to change the short distance to long distance while my Luggage Tracker is operating?
Yes. Simply switch the power switch to 2 and the distance mode will be changed.

Why my Luggage Tracker’s Base unit alarms and vibrates when my son is sitting next to me?
The signal will be disconnected while the Base and Tag units are too close within 10 cm (the signal connection will be overloaded). When the Base unit can’t connect to Tag unit, Base unit alarms every second and Tag unit’s LED light flashes.

In search mode, why does the Base unit show the Tag location to be in several directions?
The Base unit collects and compares RF signal strength from the Tag unit to determine location. However, when the Tag unit is already very close to the Base unit, the signals can appear emanating from several directions. This can also occur when both units are in an enclosed environment, which causes signal reflection off of walls from different directions, indicating a false location. If this is the case, you can mute the Base unit, and simply follow the audio beep issued by the Tag unit during search mode.

Why does the Base unit occasionally indicate a false direction?
This is also caused by the reflection or blockage of the signal. Signal reflection from walls or wire fences sometimes may indicate a false location. A body of water (e.g. fish tank) for even people may block the signal and weaker reflected signals from surrounding metal objects may indicate a false direction. To remedy this problem, try adjusting your position, wait for the “Status Indicators” to settle and try your search again.

What can cause out-of-range false alarm?
False alarms are caused by:
- Base and Tag units are too close to each other within 10 cm (the signal connection will be overloaded).
- Low battery power will cause unpredictable behavior such as false alarms.
- Either the Base or Tag unit has been placed in a pocket with other items, blocking the signals.

How does the Personal security device track two Tags if they are in two different locations?
There are two buttons for two Tags. Just press the button (right or left) that the Tag unit you want to find and follow the LED distance indication on the Base unit.

Why is range alarm distance not consistent?
Because radio signal strength and signal reflection are affected by the environment and terrain, users may need to adjust the out-of-range distances to compensate for environment factors.

No Alert when the Tag unit is out of range?
- Check whether the Tag unit is “Dis-alarmed” on the Base unit
- Check for low battery on both units
- Check the out-of-range distance
- If the Tag unit is set for “Far”, you may need a greater distance before setting off an Alert.

How many items can I protect with my Kid Tracker personal security device?
Luggage Tracker supports two tags.

What will happen if Base unit and Tag unit are out of the valid range for a long time?
When both units are out of the valid range, the signal will be disconnected. For the first time the Base unit is disconnected to Tag unit, it alarms every second and Tag unit’s LED flashes. After disconnected for 30 seconds, Base unit alarms every 2 minutes for power saving.

If I don’t need the Alert function temporarily, what should I do?
Turn off Base unit while Tag unit is On and it will enter sleep mode. After 10 seconds the Tag unit starts 8 long beeps for 15 seconds and then it enters sleep mode too.

Is Luggage Tracker certificated by international standard?
Yes. CE and FCC certification have approved Luggage Tracker.

What range does Kid Tracker have?
The maximum search range is 328 feet or 100 meters.
Alarm can be set to trigger at variable distances from approximately Short Distance : 10±5m/33±16ft, Long Distance : 20±5m/65±16ft.
Luggage Tracker is designed to react to the environment that it is in, based on the perceived risk. For example, if you are in a room full of many people or obstructions and cannot directly see your tagged item, then Luggage Tracker’s security zone will be tighter than if there were no people or obstructions in the same room. The ranges are therefore only guidelines and can also vary between handsets.

How loud is the Luggage Tracker audio alarm?
The base unit and Tag unit are 95db. (When the battery runs low, the loudness is reduced.)

What if other people use the Luggage Tracker around me?
Each pair of Base and Tag has a unique code and at the same place the same time it allows 65,535 codes. Other Base units will not track your Tag unit.

What type of batteries is used?
Base unit uses LR44x2, Tag unit uses CR2016x 2.

How long will the batteries last?
Under Standby mode, when the device is turned on for 8 hours per day, the Base unit's battery lifetime is 30 days, Tag unit’s battery lifetime is 60 days.

What’s the situation that I turn on the Base and Tag unit and both of them alarm?
When the Base and Tag units are turned ON, it takes 8 to 15 seconds for the synchronization.

Will Base unit find the Tag unit through obstacles like walls or trees?
Yes, nevertheless the maximum valid distance will be reduced.

Can I use the Kid Tracker in other countries?
Yes. Personal security device works on 2.4GHz ISM frequency band, which is available all over the world.

Is Tag unit water resistance?
Sorry, it doesn’t support water resistance.

How do I know when to replace batteries?
There is a low battery alarm on the Base unit and Tag unit, a single beep sound every 2 minutes.

Doesn’t work (search or alert function)?
Step 1: Check the battery
a. Power ON both the Base and Tag units, the LED should flash both Base and Tag unit. If not, please change the battery and test again.
b. If there is no LED flash after replaces the battery, please call for the maintenance.

Step 2: Checking if the connecting of base and tag unit
Both units will establish a link and blink synchronously, if not, please follow the Step 3 (paring process).

Step 3: Pairing Process
All devices are paired before shipped, following procedure is just for your information.
1. To avoid the pairing failure, make sure the Tag unit 1, 2 and Base unit are under the power off status.
2. Press the "left" key on the Base unit and turn on the Power at the same time. At that moment, two of the LEDs light.
3. Keep pressing the "left" key and press the "right" key at the same time. Then release "left" key and LEDs start flashing, and then release "right" key.
4. At this moment the Base unit is under code-setting status and awaiting to be paired.
5. Turn on the power of the Tag unit and position it 0~10cm from the Base unit to proceed the pairing.
6. For 2nd Tag unit, just repeat the step 1 to 5 with the opposite button.
7. While the Base unit and Tag unit are being paired, both units enter Search mode.

Step 4: Please contact the agent or dealer for maintenance if the problem is still persisted.

For the personal security device with 2 Tags, can one of the Tag be disabled when not in use?
If the Tag that you don’t need to use it. It will be closed automatically within 20 seconds.