Q1. How does a BLE Tag Work?
iCamShutter BLE Smart Tag works by running software on your iOS device that communicates via Bluetooth.

Q2. What types of bluetooth device can be supported by Ardi BLE Tag App?
HiProx Multi App can run on iOS devices that support Bluetooth 4.0. ex. iPhone 4S, iPhone 5/5c/5s, New iPad, iPad mini, iPod touch 5, iPad Air, etc. Requires iOS 6.1.3 or later.

Q3. Can I connect to more than one BLE Tag at a time?
No. iCamShutter App only support a BLE tag on your iOS App. 

Q4. What is the working range?
The range is approximately 90 feet or 30 meters in the open area.
Ranges can vary dramatically based on environmental factors.
(In the noise environment, i.e. WiFi activities /2.4GHz active devices or physical barriers)

Q5. How’s the battery life in each Tag last?
The battery life is up to six months, but it depends on the tag using frequency and each battery factory quality. When the battery gets low, the battery low indicator will remind you. Please replace the battery CR2032 to your devices. When you see a low battery notification, replace the battery immediately to avoid loss of function.

Q6. Can I use other Bluetooth devices on my mobile while using Ardi’s BLE device, such as my headset?
Yes. Ardi’s BLE device won’t interfere with other Bluetooth devices.

Q7. How can I find my BLE Tag or my iOS device?
Find my BLE Tag:
To locate the missing item, tap FindMe button from available device list. The missing device will continue beep for 5 seconds from each request. For continue search function, please re-tap green button again.
Find my BLE device:
Press and Release BLE tag 'FindMe' button will generate ”FindMe Request” from that Device.
Your iOS/Android device will issue alert sound continuously. Press and Release Device FindMe button to stop this request.

Q8. Will HiProx Multi App run in the background on my iOS device?
Yes, HiPorx Multi App will run in the background. If the FindMe function doesn’t work in background mode, please follow the steps to do the setting, or see the Troubleshooting video to solve this problem.
Go to Settings >  Privacy >  Bluetooth Sharing >  iCamShutter >  Switch to ON.

Q9. I can't connect to my BLE tag. What is the reason for this?
There are several reasons why your BLE tag is not connected. Please try the following:
If you try to discover a device or once the battery had been removed, but cannot find it, this usually indicates that there is a existing bond information. Locate and remove existing bond information from your iOS device and from Bluetooth Setting to "Forget device". You may need to shutdown iOS device to clean holding information completely.

a. You can remove device permanently by tapping the red REMOVE button from the Device Setting Menu Screen (Figure 1). The message ”Are you sure you want to delete the paired tag?” will appear.
b. To delete this device select YES. The screen will revert back to the main Device Setting Menu at which point you will be prompted by the red DELETE button (Figure 2). By tapping DELETE you will be informed ”This tag has been removed from paired device list”. Please go to Bluetooth setting on your iOS device to forget this tag” (Figure 3).
c. To complete the deletion. Please go to your iOS Device Settings menu and select ”Bluetooth”. Select the name of the device you want to remove and choose ”Forget this device”.
d. Remove battery from device and re-install to re-start pairing process.

Remove Tag

Q10. Does my mobile device need to have the Bluetooth enabled for the BLE tag to function?
The BLE tag always requires that Bluetooth is enabled on your BLE device. It uses Bluetooth communication to link to your BLE device.

Q11. Will the range at which the BLE Tag functions change depending on the environment?
It will vary depending on the amount of objects, both moving and static that is in the environment. This is because objects absorb some of the Bluetooth signal as it passes through them.